Please note all shipping costs are at the bottom of each individual listing.
Delivery from date of order to receiving your item is currently 4-5 weeks. This is because we hand make each item to order. We cannot offer specific times for the delivery at any point, however, on the morning of your chosen delivery date you can check the courier system with the details we provide you. We can offer a Saturday delivery of selected items at an extra cost, you will be advised of this before dispatch. If there is a specific date you would like your item booked out, please state so in the comment box upon checkout. The delivery service provided is a kerbside delivery and the courier will only take your item to your front door. Please be advised if you live in a flat or an apartment block this will be the first outside door the courier comes into contact with and not necessarily the door to your premises. Please note that if you live in a new build or a difficult to find address its the responsibility of the customer to make us aware of this prior to booking out. The courier will not come into your property at any point. Please note larger items will be delivered on a pallet, these are subjected to the above terms and the courier will leave the pallet with you, the courier nor Buyproducts Ltd T/A Beaumont are responsible for any packaging left. Once signed for the customer is responsible for the goods.
Before signing for your delivery you should check that there is no damage to your item, the driver should wait whilst you do this. If the driver does not wait please do not accept the delivery unless you are sure it is in good condition. Please refuse any delivery whereby the item or packaging has been damaged and contact us ASAP to advise of this. Once signed for you have accepted the delivery in "as good" condition and our courier nor Beaumont can entertain any claims for damaged goods.
Every effort is made to adhere to the delivery schedule, but it may be delayed in circumstances beyond our control. IMPORTANT It is your responsibility to check that the materials, features, design and dimensions of our products, which are clearly stated on this website, are suitable for your purposes as these are not deemed sufficient cause for returns and refunds outside of your statutory rights. Preparing for and taking delivery: It is your responsibility to check that the dimensions of hall and doorways are sufficient to permit access of the products ordered. Where larger items are involved we suggest that you have 2 people to take delivery. Please understand that although our couriers are very helpful, their responsibility is only to deliver the items to your home, not to take them inside, up the stairs, remove packaging etc. When you sign for the goods from the courier, you are signing that you have received them in perfect condition and that you are completely satisfied with them. This includes any bolster or scatter cushions and legs or feet. Therefore, check the goods to ensure that they are free from damage and you are satisfied with them before signing as we cannot be responsible for any marks, scratches, chips, or any other damage whatsoever once you have signed for the goods. The driver will wait for up to 15 minutes whilst you check your item. Should the driver refuse to wait then please refuse the delivery. We will then take this issue up with our carriers. This also applies where someone signs for the goods on your behalf or where the goods are left with a neighbour. We do our utmost to have your item delivered on a day to suit you. Very occasionally a delivery will fail for a variety of reasons, i.e. Road traffic accidents or traffic jams whereby the driver runs out of time. We understand the inconvenience caused when a delivery is not completed but we will not offer compensation in this situation as it is beyond our control. In this instance, we will endeavour to make arrangements to have the delivery rescheduled on a day to suit. Please note our deliveries are mainly doorstep or in the case of larger items which are palletised, a kerbside delivery. If you are infirm or have difficulty carrying these items then please ensure you have help. Feedback: Please do not leave negative or neutral feedback prior to discussing any issues with us. We are always here to help resolve any issues you may have.
Customers can return items purchased from us at your own cost, in accordance with distant selling regulation 17, providing you do so within 7 working days of receiving them, in their original packaging, unused & undamaged and without explanation, but it is nice to know why for our own peace of mind. Please note that if you want to return an item back to us, we suggest you send it back to us either by registered post or by courier, to allow you to confirm we have received it. Please note that bespoke items are non-returnable as stated within the Distance Selling Regulations.
Please note we are not liable in any way for goods that are lost or damaged in transit to us, so please ensure you package items you want to return carefully, it's only fair to us as we have to sell them on. All items that are returned to us will be inspected to ensure they are unused and undamaged, providing they are we will arrange a refund to the original payment method for item(s) returned to us, less any delivery and transaction charges incurred.
Original postage costs and return postage WILL NOT be refunded if the item is returned because you have changed your mind or don't like the product.
Lastly please note if you reject or refuse to accept delivery of your order and send the item(s) back to us via our courier, you will incur a return delivery charge as it is not fair to expect us to pay the return delivery charge for an order you no longer want. So please ensure you carefully read the item descriptions, before ordering to avoid any mistakes and if you need any help whatsoever please email firstname.lastname@example.org or phone: 0191 489 5017 between 9am to 5pm, 5 days a week. If you are refusing or returning an order you must let us know, you can contact us on 0191 489 5017.